Shipping Policy
Shipping Policy
Thank you for shopping with Vayun Ecommerce. We strive to ensure that your orders are shipped to you in a timely and efficient manner. This Shipping Policy outlines important information regarding shipping times, costs, and delivery options for orders placed on vayunmart.com.
1. Order Processing Time
Once your order is successfully placed, it will be processed within 1-2 business days. Orders are not processed or shipped on weekends or public holidays. You will receive an email confirmation once your order is processed and ready for shipping.
2. Shipping Methods and Estimated Delivery Times
Vayun Ecommerce partners with reliable courier services to offer standard and express delivery options within India.
- Standard Shipping: 5-7 business days (within India)
- Express Shipping: 2-4 business days (within India)
Please note: Delivery times may vary due to external factors beyond our control, including weather conditions, public holidays, or other carrier delays.
3. Shipping Costs
Shipping costs are calculated at checkout and are based on your order’s weight, dimensions, and shipping destination. Free standard shipping may be offered on specific orders or promotions.
4. Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to check your order status on the courier’s website. For any questions regarding tracking, feel free to contact our customer support.
5. Delivery Address and Contact Information
Please ensure that your delivery address is accurate and complete, as Vayun Ecommerce is not responsible for packages shipped to an incorrect address. If you need to update your address, please contact our support team promptly after placing the order.
6. Missing or Delayed Orders
If you haven’t received your order within the estimated delivery time, please check the tracking information provided. If there is still an issue, contact our support team at vayunecommerce@gmail.com or call us at +91 99098 49402. We will do our best to assist you in resolving any delays.
7. International Shipping
Currently, Vayun Ecommerce ships only within India. International shipping options may be introduced in the future, so please stay tuned for updates.
8. Damaged or Lost Packages
If your order arrives damaged or is lost in transit, please contact us within 48 hours of receiving the package or of the estimated delivery date. To assist in the resolution process, we require an unboxing video of your order that clearly shows the condition of the package upon arrival. This video will help us verify the issue and, if eligible, arrange for a replacement or refund.
9. Contact Us
For any shipping-related inquiries or further assistance, please reach out to our customer support:
- Email: vayunecommerce@gmail.com
- Phone: +91 99098 49402